![]() ![]() Ensure Both Earbuds Fits Well in the Charging Case: Make sure that both the left and right side earbuds are properly inserted inside the charging case and there is no issue with the charging pin/connector too.Then close the lid and charge the case to check whether both of the earbuds are charging or not. ![]() Properly Charge Both Side Earbuds: Gently clean the charging pin/connector inside the case using a soft dry cloth and then put back the earbuds.Then try reconnecting or re-pairing both the left and right earbuds to a mobile device or a computer. Perform a Factory Reset: Make sure to do a factory reset as we’ve mentioned in the above methods.If you’re also facing the same issue then try performing the following steps below: ![]() The possibilities are there to have issues with the right or left earbud not connecting in some cases. Re-pair the earbuds: Just try unpairing and pairing them again by putting them into the charging case.Make sure to delete the previously paired device in the Bluetooth menu. If that didn’t work for you then simply place both earbuds in the charging case and then simultaneously press and hold the Left and Right buttons on the earbuds for 10 seconds until the LEDs on the earbuds flash purple > Close the lid of the charging case for 5 seconds to complete the reset process.Just “Restart your earbuds by putting them into the charging case and closing the lid for around 10 seconds before trying again”. So, try reconnecting earbuds to each other. However, even if you’re not using an earbud individually, you may experience that only one earbud is working. So, true wireless earbuds do offer individual connectivity with other devices at the same time so that you don’t need to disconnect or reconnect from the device every time if you’re using only one earbud. Reconnect the earbuds to each other: Sometimes the TWS earbuds may cause such issues or you can say this is one of the main features of a TWS.The chances are high that somehow you’re able to hear music only in one earbud and the other one doesn’t offer you any sound at all. ( Note: You can repeat these steps if the reset was not successful or verify the results) ![]() You can also check out the user manual guide to get more clear info.
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